RETURNS

60 Day Hassle Free Returns 

We have a 60 day returns policy which gives you plenty of time to make sure you've made the right purchase decision. We usually send a Review Reminder email during that time so if you haven't yet used the product you can return it no questions asked. If you go past 60 days from date of purchase, unfortunately we can't offer you a refund or exchange. 

To be eligible for a return the item must be unused and in the exact same conditions you received it, including in the original packaging. If any item not in its original condition, is damaged or missing items for reasons not due to our error, then we may offer a partial refund. Please Contact us in this case. 


REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved (in most cases) then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. 

Note. There is often some processing time before a refund is posted and we will do our best to speed up the process for you. It some time has passed and you have still not received your refund, please Contact us in this case. 


Sale Items

We will refund products that had a discount applied at checkout but no products on Sale may be refunded. 


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please Contact us in this case. 


Shipping Returns

Please Contact us before sending any returns. We have a number of distribution locations so we're all advise the one closest to you to minimize shipping costs.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If your order value is high you should consider using a trackable shipping service or include shipping insurance. We aren't able to guarantee that we will receive your returned item.

If you need any further information you can Contact us any time and we'll sort you out.